Some Exchange Server Folders Are Missing When You View Them with Entourage X (824880)


The information in this article applies to:

  • Microsoft Entourage X
  • Microsoft Outlook 2002
  • Microsoft Exchange Update for Entourage X (Office v. X 10.1.4 Update)

SYMPTOMS

When you connect to your Microsoft Exchange Server account with Entourage X, some Exchange folders are missing. These Exchange folders are visible when you view them with the Microsoft Windows version of Microsoft Outlook.

CAUSE

This behavior occurs when the folder name contains the backslash character (\). With the Windows version of Outlook, you can use the backslash character in folder names.

WORKAROUND

To work around this behavior, you must rename the folders in the Windows version of Outlook. Remove the backslash character from the folder names.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbemail kbnofix kbBug KB824880 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.