Stop Error "0x0000000A" Occurs During a Period of High Hard Disk Activity (824679)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

Your Microsoft Windows 2000-based computer may crash during a period of high disk activity. When this problem occurs, you receive the following Stop error message:
*** Stop 0x0000000A
When you troubleshoot this issue, you may experience one or more of the following symptoms:
  • When you restart the server, the same Stop error recurs.
  • When you remove many files and then restart the server, Windows may start successfully.
  • When you return the removed files to the server, the Stop error recurs.
  • When you use Cluster Administrator to bring a drive online, the Stop error recurs.

CAUSE

This problem occurs if the NTFS file system incorrectly extends the Master File Table (MFT) bitmap. In this scenario, NTFS may extend the bitmap size without actually extending the MFT file. A request to the cache manager is then unsuccessful because it extends beyond the end of file (EOF), resulting in the Stop error that is described in the "Symptoms" section of this article.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size     File name
   -----------------------------------------------------
   25-Sep-2003  09:13  5.0.2195.6826  513,200  Ntfs.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWin2000preSP5fix KB824679 kbAudEndUser kbAudITPRO
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