Internet Explorer Unexpectedly Quits When You Exit an HTML Web Page That Contains VML Elements (824468)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0

SYMPTOMS

When you use Microsoft Internet Explorer 6 to view an HTML Web page that contains Vector Markup Language (VML) elements, Internet Explorer may unexpectedly quit (crash) when you exit the page. You may also receive an error message that is similar to the following error message when you exit the page:
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

CAUSE

This behavior occurs because the Vgx.dll file may cause the class factories for the VML elements to release too early. As a result, an access violation occurs. Typically, the access violation occurs in Mshtml when Mshtml calls the ClearInterfaceFn function.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   -------------------------------------------------------
   29-Aug-2003  00:36  6.0.2800.1255  2,284,544  Vgx.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.
Modification Type:MinorLast Reviewed:11/1/2005
Keywords:kbHotfixServer kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB824468 kbAudEndUser
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