This
article applies only to a Microsoft Access database (.mdb).
Novice: Requires knowledge of the user interface on single-user
computers.
For a Microsoft Access 2002 version of this article,
see
304701.
For a Microsoft Access 2000 version of this article,
see
306204.
For a Microsoft Access 97 version of this article,
see
306829.
MORE INFORMATION
Troubleshooting and Preventing Database Corruption
The following Knowledge Base article contains the troubleshooting
steps that Support Professionals follow when they try to recover a corrupted
database.
For additional information
about troubleshooting and about repairing an Access database, click the
following article number to view the article in the Microsoft Knowledge Base:
283849
How to Troubleshoot and Repair a
Damaged Access 2002 or later Database
Additional Troubleshooting Resources
The following Knowledge Base article may be of additional
assistance to you in troubleshooting problematic database
files.
For additional information
about troubleshooting fatal errors, click the following article number to view
the article in the Microsoft Knowledge Base:
825444
How to troubleshoot fatal system errors in Access 2003 when Access 2003 is running on the Windows 2000 Operating System
Data Recovery
After you complete reading the troubleshooting articles that are
listed earlier in this article, even if you still cannot recover your database,
your data may be recoverable. There are a number of third-party companies that
specialize in data recovery.
The following companies are known to
specialize in data recovery. You may be able to find additional companies that
specialize in this area by searching the Internet.
For additional
information, visit the Action Front Data Recovery Labs Web site:
For additional information, visit the PK Solutions Web site:
For additional information, visit the OfficeRecovery.com Web
site:
Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.
Technical Support from Microsoft
Support Professionals
Microsoft Support professionals can help you walk through the
steps that are included in the referenced articles. Although Support
Professionals can help you troubleshoot your database, Microsoft cannot
guarantee that an Access database can be recovered or that data can be
recovered during this process. Because a Support Professional will be working
with your database, support of this nature is considered Advisory Services
level support.
Contacting Advisory Services
Microsoft Advisory Services provides consulting-level support that
directly involves your solution. Microsoft Advisory Services assesses your
project requirements and then provides sample code to illustrate a particular
technology, a product feature, or a development paradigm. Any source code that
is provided by Microsoft Advisory Services is for illustrative purposes only
and is not intended for production use.
Cost: $210 per hour (minimum one hour, maximum 40 hours)
Phone Incident: 800-936-5200 (All incidents must be submitted by phone.)
To process your troubleshooting request, $210 will be charged to your
credit card. A Microsoft Support Professional will contact you in 24 hours or
less to discuss the work that you want to have completed. At that time, an
evaluation will be made about how many hours the project will take. If the
project will take more than one hour, additional work will be completed on a
contractual basis.
Note Support Professionals can spend a maximum of 40 hours per
solution.