Name Resolution Problems Occur When You Try to Access a Domain Controller by Using Its Alternate Computer Name (824147)

CAUSE

This problem occurs if the server where you configured the alternate name is configured to dynamically register its name in DNS. The primary name of the server is updated in DNS at the interval that is specified in the DefaultRegistrationRefreshInterval value. However, the alternate computer name is not updated. As a result, the DNS record for this alternate computer name is eventually scavenged (if aging and scavenging is enabled), and you experience problems when you try to access the server or the services that are hosted on the server. When you restart the server computer, both the primary and alternate computer names are again registered in DNS.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart the computer to apply the changes after you install this hotfix. However, you do not have to restart the computer immediately after the hotfix installation is complete.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-Bit Editions

   Date         Time   Version       Size     File name
   -----------------------------------------------------
   12-Feb-2004  14:30  5.2.3790.127  151,552  Dnsapi.dll

Windows Server 2003, 64-Bit Edition

   Date         Time   Version       Size     File name  Platform
   --------------------------------------------------------------
   12-Feb-2004  12:30  5.2.3790.127  415,744  Dnsapi.dll    IA-64
   12-Feb-2004  12:30  5.2.3790.127  151,552  Wdnsapi.dll     x86

MORE INFORMATION

You can add an alternate computer name by using the Netdom.exe command. This command is included with the Microsoft Windows Server 2003 Support Tools. To install the Windows Server 2003 Support Tools, right-click Suptools.msi in the Support\Tools folder on the Windows Server 2003 CD-ROM, and then click Install.

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates