Error messages when you synchronize your Pocket PC with Outlook 2003: "Synchronization cannot start" (824116)
The information in this article applies to:
- Microsoft Office Outlook 2003
- Microsoft Office Outlook 2003 with Business Contact Manager
- Microsoft Windows Powered Pocket PC 2002
- Microsoft Windows Powered Pocket PC 2003
SYMPTOMSWhen you try to synchronize your Pocket PC with Outlook
2003, items that are in your Calendar, Contacts, and Tasks may not be
synchronized to your Pocket PC, and you may receive the following error
message: Synchronization cannot start because this desktop
computer cannot access necessary information. Restart this desktop computer and
synchronize again. If the problem persists and this desktop computer is running
Microsoft Outlook 2000, open Outlook 2000, click Help, and then click Detect
and Repair. Otherwise, contact your network
administrator. Additionally, you may receive the following warning
several times during the synchronization process: An
external application is trying to access e-mail addresses you have stored in
Outlook.
Do you want to allow this? CAUSEThis problem occurs when you are using Microsoft ActiveSync
3.6 or earlier with Outlook 2003.RESOLUTIONTo resolve this problem, you must update your copy of
Microsoft ActiveSync to version 3.7 or later. ActiveSync is available for
download at the following Microsoft Web site: For more information about ActiveSync, visit the following
Microsoft Web site: STATUS Microsoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 4/28/2006 |
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| Keywords: | kberrmsg kbnofix kbBug KB824116 kbAudEndUser |
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