You receive an "Unexpected error occurred" error message when you add a new server to the server farm in SharePoint Portal Server 2003 (823800)


The information in this article applies to:

  • Microsoft Office SharePoint Portal Server 2003

SYMPTOMS

When you try to add a new server to an existing server farm deployment of SharePoint Portal Server 2003 Beta 2 Technical Refresh, the operation may not complete successfully, and you may receive the following error message on the Specify Configuration Database Settings for ServerName page:

Unexpected error occurred

CAUSE

This issue may occur if all the following conditions are true:
  • You change the configuration database administration account to use a different user account. You do this after you configure the server farm and before you add the new server.
  • The new server that you want to add to the server farm uses Microsoft SQL Server 2000 as the database server.
  • Information from the user account that was previously configured as the configuration database administration account is cached on one or more servers in the server farm.

RESOLUTION

To resolve this issue, follow these steps.
  1. Follow steps 1a through 1e on a server that meets the following requirements:
    • The server is in the server farm.
    • The server is connected to the configuration database.
    • SharePoint Portal Server was installed on the server by using the Install without database engine option during Setup.
    Follow these steps:
    1. Log on to the server as a member of the local Administrators group.
    2. Click Start, and then click Run.
    3. In the Open box, type cmd, and then click OK.
    4. At the command prompt, type the following line, and then press ENTER:

      cd /d %commonprogramfiles%\Microsoft Shared\Web Server Extensions\60\Bin

    5. Type the following line, where Account is the configuration database administration account, and then press ENTER:

      type stsadm.exe -o setproperty -propertyname adminportidentity -propertyvalue Account

      Note You specify the user account that is used for the configuration database administration account during SharePoint Portal Server Setup. To determine the account that is used as the configuration database administration account, start SharePoint Portal Server Central Administration, and then click Configure Server Farm Account Settings under Server Configuration. The configuration database administration account that is configured for the server farm is displayed under Configuration Database Administration Account.
  2. On the server that you want to add to the server farm, follow these steps:
    1. Click Start, and then click Run.
    2. In the Open box, type cmd, and then click OK.
    3. At the command prompt, type the following line, and then press ENTER:

      iisreset

MORE INFORMATION

For more information about how to deploy, configure, and administer SharePoint Portal Server, see the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 Beta 2 Tech Refresh CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/sharepoint/server/default.asp

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kbWebServer kberrmsg kbfix kbBug KB823800 kbAudITPRO
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