"Windows Media Player Is Currently Unable to Play DVD Video" Error Message When You Try to Play a DVD in Windows Media Player (823770)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows Media Player for Windows XP Home Edition
  • Microsoft Windows Media Player for Windows XP Professional

Windows XP:SOX020501700156

SYMPTOMS

When you try to use Microsoft Windows Media Player to play a DVD after you upgrade to Windows XP, you may receive the following error message:

Windows Media Player is currently unable to play DVD video. Error ID = 0xC00D116A, Remedy ID = 0x00000000

CAUSE

This issue may occur if the third-party DVD decoder program that is installed on your computer is not compatible with Windows XP.

RESOLUTION

To resolve the issue, contact your computer manufacturer or the manufacturer of the DVD decoder program to inquire about how to upgrade to a version of the program that is compatible with Windows XP.

MORE INFORMATION

For additional information about how to troubleshoot DVD playback in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

306318 Troubleshooting DVD Playback in Windows Media Player for Windows XP

310436 Cannot Play a DVD in Windows XP

For information about how to contact your computer manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:7/29/2003
Keywords:kbprb KB823770 kbAudEndUser
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