Problem Error Message When You Try to Change Secondary Mailbox Permissions (823664)


The information in this article applies to:

  • Microsoft Outlook 2002

SYMPTOMS

When you try to change permissions on a secondary mailbox in an Outlook 2002 profile, you may receive the following error message:
Outlook.exe has encountered a problem and needs to close.

WORKAROUND

To work around this problem, follow these steps:
  1. Click Start, and then click Control Panel.
  2. In Control Panel, double-click Add or Remove Programs.
  3. In the list of currently installed programs, click Microsoft Office XP Professional with FrontPage, and then click Change.
  4. In the Microsoft Office XP Setup Wizard, click Add or Remove Features, and then click Next.
  5. In the list of features to install, double-click Office Shared Features.
  6. Click the icon to the left of Alternative User Input, and then click Not Available.

    Click Update to complete the removal of this group of features.
  7. Click Start, and then click Run.
  8. In the Run dialog box, type regsvr32 /u msimtf.dll, and then click OK.
  9. Click Start, and then click Run.
  10. In the Run dialog box, type regsvr32 /u msctf.dll, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:1/10/2006
Keywords:kberrmsg kbprb KB823664 kbAudEndUser
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