SYMPTOMS
When Windows unexpectedly stops responding (hangs) and is configured to write debugging information to the Memory.dmp file, the memory-dump operation may not complete successfully. Additionally, you may experience one or both of the following symptoms:
- The memory-dump operation stops responding when it is about 90-percent complete.
- Windows does not automatically restart after the memory-dump operation stops responding.
RESOLUTION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required to install this hotfix.
Restart Requirement
You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart the computer immediately after installing this hotfix. If you want to restart later, click to select the
Do not restart now check box in the Windows Server 2003 KB822998 Setup Wizard, and then click
Finish.
Hotfix Replacement Information
This hotfix does not replace any
other hotfixes.
File Information
The English version of this fix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name
-----------------------------------------------------------
23-Jun-2003 23:46 5.2.3790.66 17,920 Diskdump.sys
Windows Server 2003 64-Bit
Date Time Version Size File name
-----------------------------------------------------------
23-Jun-2003 23:46 5.2.3790.66 47,104 Diskdump.sys