New messages groups may appear in an expanded view instead of in a collapsed view in a subfolder of the Inbox in Outlook 2003 (822972)


The information in this article applies to:

  • Microsoft Office Outlook 2003

SYMPTOMS

In a subfolder of your Inbox, you may see message groups displayed in expanded view, instead of in collapsed view as expected.

CAUSE

This problem may occur in the following situation:
  1. In a custom view, you click Conversation in the Group By box and then you click Received in the Sort By box.
  2. In the Expand/ Collapse Groups box, you click Collapse All Groups.
  3. You open your Inbox folder and then move new message groups into the subfolder.
When you view the subfolder, the new groups are displayed in expanded view instead of in collapsed view as expected. This behavior occurs because new message groups that are moved into subfolders appear in expanded view.

WORKAROUND

To work around this behavior, change the view of your subfolder to Arrange By Conversation, and then turn off Always Show Unread and Flagged Messages. To do this, follow these steps:
  1. In Outlook, open the subfolder.
  2. Click View, point to Arrange By, and then click Conversation.
  3. On the View menu, point to Expand /Collapse Groups, and then click to clear the Always Show Unread and Flagged Messages check box.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbInboxMgr kbemail kbView kbStore kbprb KB822972 kbAudEndUser
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