Internet Explorer Uses a Dial-Up Connection Instead of a LAN Connection (822963)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows XP SP1
  • Microsoft Internet Explorer 6.0 Service Pack 2, when used with:
    • the operating system: Microsoft Windows XP Professional Service Pack 2 (SP2)

SYMPTOMS

While you are using Microsoft Internet Explorer 6 Service Pack 1 (SP1) or Internet Explorer Service Pack 2 (SP2) on a Microsoft Windows XP-based computer, Internet Explorer uses your dial-up connection instead of your LAN connection to connect after your LAN connection is reestablished from a previous outage.

CAUSE

This behavior may occur if you select the Dial whenever a network connection is not present option, and Internet Explorer cannot find your network path.

Note To locate the Dial whenever a network connection is not present option in Internet Explorer, click Tools, click Internet Options, and then click Connections.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Note After you apply Windows XP Service Pack 2 (SP2), you must edit the registry to enable the fix. For more information, see the "Installation instructions" section.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size     File name
   -------------------------------------------------------
   21-Aug-2003  12:03  6.0.2800.1250  586,240  Wininet.dll

Installation instructions

After you install Windows XP SP2 or the hotfix that is described in this article, you must edit the registry to enable the hotfix.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Follow these steps, and then quit Registry Editor:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following key in the registry:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type NoCheckAutodialOverRide, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. Type 1, and then click OK.

WORKAROUND

To work around this problem, connect Internet Explorer to a Web server that is available on your local intranet. As a result, Internet Explorer uses your LAN connection.

STATUS

Microsoft has confirmed that this is a problem in Internet Explorer 6 Service Pack 1.
This problem was first corrected in Windows XP Service Pack 2.
Modification Type:MinorLast Reviewed:11/1/2005
Keywords:kbHotfixServer kbQFE kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB822963
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