When you try to activate Office programs over the Internet, you receive an error message (822519)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office XP
  • Microsoft Office 2000, Service Release 1 (SR-1)
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

When you run the Activation Wizard for Microsoft Office 2003, and then you click I want to activate the software over the Internet, you may receive one of the following error messages.

Error message 1

The Activation Wizard is unable to find a connection to the Internet. Please make sure that your connection is working properly and then retry activation in a few minutes.

Error message 2

A communication error has occurred. Your request cannot be processed at this time. Please try again in a few minutes.

You receive the error message, even though you have a working Internet connection.

CAUSE

This issue may occur if you configure your Internet connection to use a proxy server that requires authentication. When the Activation Wizard cannot connect through the proxy server to an internal Microsoft server to transfer your installation ID to Microsoft, you receive an error message.

Alternatively, this issue may occur if your firewall software is blocking the attempt to connect to the server through your Internet connection. When the Activation Wizard cannot connect to an internal Microsoft server to transfer your installation ID to Microsoft, you receive an error message.

WORKAROUND

To work around this issue, use one of the following methods.

Workaround 1

Click I want to activate the software by telephone when the Microsoft Office Activation Wizard starts, and then follow the instructions on the screen to activate your software by telephone.

Workaround 2

Configure the firewall software to let the Activation Wizard connect to the Microsoft server.

For more information about how to register your product, click the following article number to view the article in the Microsoft Knowledge Base:

295539 How and when to contact Microsoft Customer Service

For more information about product activation, click the following article number to view the article in the Microsoft Knowledge Base:

302806 Description of Microsoft product activation

Modification Type:MinorLast Reviewed:2/10/2006
Keywords:kbactivation kberrmsg kbprb KB822519 kbAudEndUser
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