You receive an "A connection to the server could not be established" error message and Outlook 2003 stops responding when you use Cached Exchange Mode with an IMAP account (822508)


The information in this article applies to:

  • Microsoft Office Outlook 2003

SYMPTOMS

When you start Outlook 2003, it stops responding for approximately 30 seconds, and you receive an error message that is similar to the following:
A connection to the server could not be established. Server is now in offline mode.
where Server is the mail server that you are trying to connect to.

CAUSE

This problem occurs if Outlook 2003 is using Cached Exchange Mode with an IMAP mail account, and the IMAP server is not available.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbstartprogram kbstoprespond kbpending kberrmsg kbprb KB822508 kbAudEndUser
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