SYMPTOMS
When you try to start MKS Secure Shell Service from MKS, Inc., you may receive
the following error message:
STOP 0x0000050 in WIN32K.SYS
This problem is caused by pool corruption. Pool corruption occurs when the MKS Secure Shell does not successfully create a desktop or does not successfully create a Windows Station.
For additional information about pool corruption, click the following article number to view the article in the Microsoft Knowledge Base:
188831
How to Use the Special Pool Feature to Isolate Pool Damage
Not all services require
a Windows Station. MKS Secure Shell is a service that creates a Windows
Station during startup.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-----------------------------------------------------------
08-Jul-2003 11:40 4.0.1381.7177 169,744 Gdi32.dll
08-Jul-2003 11:40 4.0.1381.7221 326,928 User32.dll
21-Jul-2003 11:50 4.0.1381.7224 1,255,152 Win32k.sys
08-Jul-2003 11:40 4.0.1381.7202 175,888 Winsrv.dll
Note Because of file dependencies, this hotfix requires Microsoft Windows
NT 4.0 Service Pack 6a.