Web Page Does Not Load Correctly When You Open a Page That Contains Gzip-Encoded Content (822002)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1, when used with:
    • the operating system: Microsoft Windows 2000 SP3
    • the operating system: Microsoft Windows XP SP1
    • the operating system: Microsoft Windows NT 4.0 SP6a
    • the operating system: Microsoft Windows 98 Second Edition
    • the operating system: Microsoft Windows Millennium Edition

SYMPTOMS

When you browse the Web, you may notice that frames on some Web sites are not displayed correctly, and the HTML code may not be fully rendered.

CAUSE

This issue may occur after you install the Internet Explorer hotfix from the following Microsoft Knowledge Base article

331596 Data Is Truncated When You Download a Gzip-Encoded Excel File in Internet Explorer

and then you perform the following procedure:
  1. Log on to a Web page that contains gzip-encoded content.
  2. Reload the content from the cache.
Note The hotfix that is described in Knowledge Base article 331596 is included in Windows 2000 Service Pack 4 (SP4).

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version       Size    File name
   ----------------------------------------------------
   18-Jun-2003  05:07  6.0.2800.1215 483,328 Urlmon.dll
Note Because of file dependencies, you must have Internet Explorer 6.0 Service Pack 1 (SP1) installed to install this hotfix.

For additional information about how to obtain the latest service pack for Internet Explorer 6.0, click the following article number to view the article in the Microsoft Knowledge Base:

328548 How to Obtain the Latest Service Pack for Internet Explorer 6


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbfix kbbug kbprb KB822002 kbAudITPRO
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