The "Encrypt Contents to Secure Data" Check Box Is Unavailable (821860)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional

SYMPTOMS

When you want to encrypt a folder, if you open the folder's properties, and then click Advanced, the Encrypt contents to secure data check box is unavailable (it appears dimmed).

CAUSE

This problem may occur if both of the following conditions are true:
  • You install the hotfix that is described in the following Microsoft Knowledge Base article on a computer that is running Windows 2000 Service Pack 3 (SP3):

    810649 Hyperlinks Open in Internet Explorer Instead of in the Default Browser

  • When you open the Regional Options tool in Control Panel, the default setting in the Your locale (location) box is French (France).

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size        File name
   --------------------------------------------------------------
   15-Apr-2003  01:09  5.0.3700.6736   2,356,496   Shell32.dll
Note Because of file dependencies, this update requires Windows 2000 SP3.

WORKAROUND

To work around this problem, configure the setting in the Regional Options tool to a setting other than French (France). For example, you can change the location setting to French (Canada), French (Belgium), or any other French location. To do so:
  1. Click Start, point to Settings, click Control Panel, and then click Regional Options.
  2. In the Your locale (location) box, click the location that you want to use, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information about Regional Options settings, visit the following Microsoft Web site:

http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/windowsserver2003/proddocs/standard/RegionOpt.asp

Modification Type:MajorLast Reviewed:9/8/2006
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWin2000preSP5fix KB821860 kbAudEndUser kbAudITPRO
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