SYMPTOMS
When you run an administrative installation of the Japanese version of Microsoft Office 2000 Service Release 1 (SR1) from a Select CD-ROM, the installation may quit. You may receive the following error message:
Error 1308: Setupstd.exe cannot be found in the \msime folder and Setup.exe cannot be found in the root folder.
Note To run the administrative installation, you use the
Setup.exe /a command.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The Japanese version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------------------
21-Aug-2003 03:46 5.0.2919.6307 74,160 Office2000-kb821525-jpn.exe
After the hotfix is installed, the following files will have the listed attributes or later:
Date Time Size File name
--------------------------------------------------
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_ACC.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_EXL.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_FPG.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_OUT.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_PPT.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_PRM.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_PRO.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_STD.mst
19-AUG-2003 06:55p 3,584 JPN_Setup_exe_WRD.mst
Important Use these transforms (.mst files) only to create an administrative installation point (AIP). All client installations should be run from the AIP for that product.
To use the transforms that are included in this hotfix to successfully create an administrative installation point, follow these steps.
Note In the following steps,
VER stands for the three-letter abbrieviation that you use to create one of the nine administrative installations on the Select CD-ROM
(PRO, PRM, ACC, EXL, FPG, OUT, PPT, STD, and WRD). For example, the names of the Setup files for Office Premium include the three-letter abbreviation PRM.
- Double-click the Office2000-kb821525-jpn.exe file.
- Click Yes to accept the License Agreement.
- Type C:\kb821525, and then click OK.
- Click Yes when you are prompted to create the new folder.
- Click Start, and then click Run.
- In the Open box, type cmd, and then click OK.
- At the command prompt, type the drive letter of either the drive that contains the Select CD-ROM or of the drive that contains the Select administrative installation point (AIP), and then press ENTER.
- At the command prompt, type the following command, and then press ENTER:
MSIEXEC /a SetupVER.msi TRANSFORMS=C:\kb821525\Jpn_setup_exe_VER.mst