Error Message 25001 Appears After You Remove IntelliPoint or IntelliType and the Bluetooth Stack (821483)


The information in this article applies to:

  • Microsoft IntelliMouse Explorer for Bluetooth 2.0
  • Microsoft IntelliPoint software
  • Microsoft IntelliType Pro software
  • Microsoft Optical Desktop Elite for Bluetooth 2.0
  • Microsoft Wireless Optical Desktop for Bluetooth

SYMPTOMS

After you remove IntelliPoint or IntelliType software and the Bluetooth stack, and then you try to reinstall IntelliPoint or IntelliType, you may receive a 25001 error message.

Note Installing IntelliPoint or IntelliType installs the Bluetooth stack.

CAUSE

This issue may occur if the bthport service registry key still exists on your computer. This registry key cannot be deleted because of the permissions that are configured on the Creator Owner account.

RESOLUTION

To resolve this issue, install Bluetooth stack before installing IntelliPoint or IntelliType software. To do so, follow these steps:
  1. Insert your Bluetooth software CD-ROM.

    Press SHIFT to prevent the program from starting automatically.
  2. Locate the following folder on the software CD-ROM:

    Prereq\BthStack\Enu

  3. Double-click Q323183_wxp_sp2_x86_enu.exe.
  4. When the installation process is complete, close the CD-ROM folder.
  5. Click Start, and then click Control Panel.
  6. Double-click Add or Remove Programs.
  7. In the left pane, click Add New Programs, and then in the right pane click CD or Floppy.
  8. Follow the instructions on the screen to complete the installation IntelliPoint or IntelliType.
Modification Type:MajorLast Reviewed:9/15/2004
Keywords:kberrmsg kbprb KB821483 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.