Synchronization takes longer than expected in Cached Exchange Mode in Outlook 2003 (821299)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager

SYMPTOMS

If Outlook 2003 is in Cached Exchange Mode when you synchronize online data with the offline cache, Cached Exchange Mode may abruptly slow down and take a long time to complete the synchronization.

Additionally, if you are also using Microsoft Exchange ActiveSync to synchronize with a Windows Mobile device, synchronization with the Exchange Server mailbox may take longer than expected.

CAUSE

This problem occurs if you configure Cached Exchange Mode to download headers before downloading full items during the synchronization process in Outlook 2003. If Outlook 2003 only receives headers during the synchronization process, ActiveSync activates, overrides the synchronization settings in Outlook 2003, and then downloads the headers and their corresponding full items one at a time.

WORKAROUND

Follow these steps to work around this problem:
  1. On the File menu, point to Cached Exchange Mode.
  2. Click Download Full Items.
You do not have to restart Outlook 2003 to use this new setting.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbemail kbConfig kbprb kbnetwork kbpending KB821299 kbAudEndUser
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