Client Computers Remove and Then Reinstall a Package That Is Sent from a Secondary Site (820732)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0

SYMPTOMS

After you send a package from a secondary site, client computers may unexpectedly remove the package and then reinstall it later.

CAUSE

This problem occurs when the Remove software when it is no longer advertised option is selected for the package.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart Requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-May-2003  15:08  2.0.4.1           252,734  Sms2.0-kb820732-sp5-x86-enu.exe
After the hotfix is installed, the following files will have the listed attributes or later (in terms of the Date, Time, and Version categories):
   Date         Time   Version            Size    File name
   ----------------------------------------------------------
   25-Feb-2003  15:30  2.0.1493.5126   2,503,952  Basesvr.dll      Alpha
   15-May-2003  22:42                  1,086,321  Basesvr.map
   25-Feb-2003  15:30  2.0.1493.5126   1,630,112  Basesvr.dll      X86
   23-Feb-2003  10:05  2.0.1493.5011     855,312  Preinst.exe      X86
   15-May-2003  22:36                    567,928  Basesvr.map
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

Hotfix Installation Instructions

At a minimum, you must apply this hotfix to all secondary sites in the Systems Management Server (SMS) hierarchy. To install the hotfix, use one of the following methods.

Method 1: Use the Hotfix Installer

Note You can use this method only on Intel-based computers.

To use the hotfix installer, follow these steps:
  1. Copy the hotfix folder structure (supplied by a Microsoft Support Professional) to a share on your network.

    Note The Sms2.0-kb820732-sp5-x86-enu.exe file is a Microsoft SMS Installer file that updates specific files on your site server.
  2. Log on to the secondary site server as an administrator.
  3. On the secondary site server, quit the SMS Administrator console if it is running.
  4. On the desktop, double-click My Computer.
  5. Locate the folder where you copied the Sms2.0-kb820732-sp5-x86-enu.exe file in step 1.
  6. Double-click the Sms2.0-kb820732-sp5-x86-enu.exe file, and then follow the directions in the Installation Wizard. You can run the file in Quiet mode by using the /s switch, as in the following example:

    Sms2.0-kb820732-sp5-x86-enu.exe /s

Method 2: Manually Install the Hotfix

To manually install the hotfix, follow these steps:
  1. On the secondary site server, quit the SMS Administrator console if it is running.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Administrative Tools, and then double-click Services.
  4. Right-click each of the following services, and then click Stop (for each service):
    • SMS Site Component Manager
    • SMS Executive
    • Windows Management
    • SMS SQL Monitor
  5. Replace the Basesvr.dll file in the Sms_root_folder\Bin\architecture folder with the version of the file that is included with this hotfix, where Sms_root_folder is the folder that contains your SMS installation, and architecture is your installation architecture (either i386 or ALPHA).
  6. Return to the Services console.
  7. Right-click each of the following services, and then click Start (for each service):
    • SMS Site Component Manager
    • SMS Executive
    • Windows Management
    • SMS SQL Monitor

WORKAROUND

To work around this problem, do not select the Remove software when it is no longer advertised option on advertised packages.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The SMS Offer Manager component on a secondary site may inadvertently generate an incomplete list of targets for an advertisement if it tries to update an advertisement when the SMS Collection Evaluator is updating the targeted collection at the same time. If a client that is missing from the advertisement target list subsequently polls for advertisements, the client may detect that the advertised package is no longer available, and therefore the client initiates removal of the package. Later, when the advertisement is updated and corrected by the SMS Offer Manager, the client detects the package as a new advertisement, and therefore it reinstalls the advertised program as a new package. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbSMS200preSP6fix kbfix kbbug KB820732 kbAudITPRO
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