SYMPTOMS
When the operating system sends an interrupt signal on a Microsoft Windows XP Service Pack 1-based computer, you may receive a Stop error that is similar to the following:
STOP: Ox0000000a in HalpDismissLevel
When you view the Memory.dmp file, the Memory.dmp file contains debugging information that is similar to the following:
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pagable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 599511e8, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 806ce370, address which referenced memory
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Windows XP Professional SP1
Date Time Version Size File name
--------------------------------------------------------
21-May-2003 19:00 5.1.2600.1224 102,144 Hal.dll
Microsoft Windows XP 64-bit Edition Version 2002 SP1
Date Time Version Size File name
--------------------------------------------------------
30-May-2003 00:04 5.1.2600.1221 341,504 Hal.dll