MSBBN: Broadband Network Utility Reports Incorrect Information (819525)


The information in this article applies to:

  • Microsoft Broadband Network Utility
  • Microsoft Broadband Networking Wireless USB Adapter MN510
  • Microsoft Broadband Networking 10 100 Ethernet 5 Port Switch MN150
  • Microsoft Broadband Networking 10 100 Ethernet Notebook Adapter MN120
  • Microsoft Broadband Networking 10 100 Ethernet PCI Adapter MN130
  • Microsoft Broadband Networking 10 100 Ethernet USB Adapter MN110
  • Microsoft Broadband Networking 10 100 Ethernet Wired Base Station MN100
  • Microsoft Broadband Networking Wireless Base Station MN500
  • Microsoft Broadband Networking Wireless Desktop Kit MN610
  • Microsoft Broadband Networking Wireless Notebook Adapter MN520
  • Microsoft Broadband Networking Wireless Notebook Kit MN620

SYMPTOMS

When you use the Microsoft Broadband Network Utility (BNU) to connect to the Internet, you may notice one or more of the following behaviors:
  • The BNU may display an incorrect Internet Protocol (IP) address for your computer.
  • The BNU may incorrectly report that your computer is not connected to the Internet.
  • The BNU icon on the taskbar may incorrectly report that your computer is not connected to the Internet.
Your Internet connection works as expected even though the BNU reports incorrect information.

CAUSE

This issue may occur if the Broderbund Zone Alarm firewall program is installed on your computer.

RESOLUTION

To resolve this issue, remove the Zone Alarm program from your computer. To remove Zone Alarm, follow these steps:
  1. Click Start, click Control Panel, and then click Add or Remove Programs.
  2. On the menu pane, click Change or Remove Programs.
  3. On the list of currently installed programs, click Zone Alarm, and then click Remove.
  4. Follow the instructions that appear on the screen to complete the process.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Broderbund, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:6/6/2003
Keywords:kb3rdparty kbprb KB819525 kbAudEndUser
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