The Cpqkgpsa.sys and hp2300.sys FC HBA drivers return incorrect PCI address information (818810)


The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server

SYMPTOMS

The 5-4.82a14 and 5-4.82a16 versions of the Cpqkgpsa.sys driver and the 8.2.0.72 and 8.2.0.73 versions of the hp2300.sys driver return incorrect Peripheral Component Interconnect (PCI) address information. The drivers return a device number of 0 instead of the correct value, and therefore, the storage agent reports slot number 255. In addition, the Hewlett-Packard Hot Plug utility cannot shut down PCI slots.

CAUSE

This problem is caused when the "totalsensedatabyte" string is added to the Cpqkgpsa.sys and hp2300.sys drivers to deliver extended sense data.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003

   Date         Time   Version        Size     File name
   --------------------------------------------------------
   30-Sep-2003  16:51  5.2.3790.89    127,488  Scsiport.sys

Windows 2000 Server

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   30-Oct-2003  01:19  5.0.2195.6869  74,256   Scsiport.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWinServ2003preSP1fix kbQFE kbBug KB818810 kbAudITPRO kbAudEndUser
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