SYMPTOMS
When you move a
Dynamic connector shape to
a different connection point on a shape in your cross-functional flowchart, you
may receive an error message similar to one of the following:
Microsoft Visio C++ Runtime Library
Runtime Error!
Program:
Drive:\Program Files\Microsoft Office\Visio10\Visio.exe
abnormal program termination
The instruction at "0x30b26b70" referenced memory at "0x1a5a01b4". The memory could not be "read".
Click on OK to terminate the program.
When you click
OK, Visio stops responding
(hangs).
Additionally, when you start Task Manager (press
CTRL+ALT+DELETE, and then click
Task Manager), and then click
the
Processes tab, the
Visio.exe process may
consume up to 100 percent of CPU resources.
CAUSE
This problem may occur if all the following conditions are
true:
- You connect flowchart shapes that are located in bands in
your flowchart with a Dynamic connector shape.
- The Dynamic connector shape is grouped
with one or more flowchart shapes.
In this situation, Visio incorrectly process the operation when
you move an endpoint of the
Dynamic connector shape to a
different connection point (blue "X") on a flowchart shape.
RESOLUTION
Service pack information
This problem is corrected in Microsoft Visio 2002 Service Pack
2.
To resolve this problem, obtain the latest
service pack for Microsoft Visio 2002. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
867749 How to obtain the latest Visio 2002 service pack
Hotfix information
A supported hotfix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Only apply it to systems that are experiencing this
specific problem. This hotfix may receive additional testing. Therefore, if you
are not severely affected by this problem, we recommend that you wait for the
next Visio 2002 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global
version of this hotfix has the file attributes (or later) that are listed in
the following table. The dates and times for these files are listed in
coordinated universal time (UTC). When you view the file information, it is
converted to local time. To find the difference between UTC and local time, use
the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-------------------------------------------------------------------------------
27-Apr-2003 10:09 194,560 Visio2002-kb818794-eng.msp
After the hotfix is installed, the global version of
this fix will have the file attributes (or later) that are listed in the
following table:
Date Time Version Size File name
-----------------------------------------------------
24-Apr-2003 11:44 10.0.4024.4 586,240 Cross functional.dll
Because of file dependencies, this update requires Visio 2002
SR-1.