Can Only Hear Sound (Not See Movie) for Some .avi Files (818224)


The information in this article applies to:

  • Microsoft Office PowerPoint 2003

SYMPTOMS

When you create a PowerPoint 2003 presentation with .avi files, the sound plays but the video does not.

CAUSE

This issue may occur if the display adapter in your computer is using an outdated display driver.

WORKAROUND

If the movie is in a format that does not support windowless playback in PowerPoint through MCI, you may be able to play it in your default Movie Player.
To work around this issue by using your default Movie Player, follow these steps:
  1. Display the slide that you want to add the movie to in PowerPoint, click Insert, and then click Object.
  2. Click the Create New radial button.
  3. In the Object type window, click Media Clip.
  4. Click OK.
  5. On the Insert Clip menu, click Video for Windows.
  6. In the Files of type list, click All files.
  7. Select the file that you want to add, and then click Open.
  8. To insert the file in your slide, click outside the movie frame.
  9. Click Media Clip Object.
  10. Right-click Media Clip Object, and then click Convert....
  11. Click to check the Display as icon check box.
  12. Click OK.
This method does not work for automated slide shows and requires the viewer to click to play the slide.


Note For more information about working with various movie formats in PowerPoint see the topic "Troubleshoot movies" in Microsoft PowerPoint Help.

RESOLUTION

To resolve this issue, lower video acceleration. To do so, follow these steps:
  1. Start Windows Media Player.
  2. Click Tools, and then Options.
  3. Click the Performance tab.
  4. In the Video acceleration section, move the slider all the way to the left to None.
  5. Click Apply, and then click OK.
Contact your hardware manufacturer to inquire about how to obtain and install the latest version of the display driver. For information about how to contact your video manufacturer , click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


To identify the manufacturer and model of your display adapter, follow these steps:
  1. Click Start, and then click Control Panel.
  2. Double-click System.
  3. Click the Hardware tab, and then click Device Manager.
  4. Expand the Display adapter section.
  5. Under the Display adapter branch, note the manufacturer and model of your display adapter, and then click OK.
  6. Close all open windows on the desktop.
Modification Type:MinorLast Reviewed:1/12/2006
Keywords:kbsound kbprb KB818224
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