RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this fix should have the
following file attributes or later:
Date Time Size File name
--------------------------------------------
10-Apr-2003 15:04 3,018,496 Winwordop.msp (Client Update)
10-Apr-2003 16:12 8,299,864 Winwordff.msp (Full File Update)
After the hotfix is installed, the global version of this fix
will have the file attributes (or later) that are listed in the following
table. The dates and times for these files are listed in coordinated universal
time (UTC). When you view the file information, it is converted to local time.
To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------
10-Apr-2003 07:32 10.0.5208.0 10,603,080 Winword.exe
This fix is
a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have
Office XP SP-2 installed. For additional information about Office XP SP-2,
click the following article number to see the article in the Microsoft
Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office XP SP-2 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
WORKAROUND
Microsoft provides programming examples for illustration only, without warranty
either expressed or implied, including, but not limited to, the implied
warranties of merchantability and/or fitness for a particular purpose. This
article assumes that you are familiar with the programming language being
demonstrated and the tools used to create and debug procedures. Microsoft
support professionals can help explain the functionality of a particular
procedure, but they will not modify these examples to provide added
functionality or construct procedures to meet your specific needs. If you have
limited programming experience, you may want to contact a Microsoft Certified
Partner or the Microsoft fee-based consulting line at (800) 936-5200. For more
information about Microsoft Certified Partners, see the following Microsoft Web
site:
For additional information about the support options available
from Microsoft, visit the following Microsoft Web site:
To work around this problem, use the following
sample Visual Basic for Applications macro:
Sub TestPrint()
Application.CommandBars("Menu Bar") _
.Controls("&File").Controls("&Print...").Execute
End Sub