Attachments remain in the Outlook Secure Temporary File folder when you exit Outlook 2003 (817878)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager

SYMPTOMS

If you quit Outlook 2003 while you have attachments open from e-mails that are in a secure Outlook folder, the attachments remain in the Outlook Secure Temporary File folder, even if you the close the attachments after you quit Outlook 2003.

Additionally, if you open the attachment to the e-mail message from the Preview pane, you do not receive a prompt to save changes when you quit Outlook 2003.

CAUSE

This problem occurs because Outlook 2003 cannot remove the temporary file or dispose of the secure temporary folder while the attachments are open.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When you open file attachments that are considered safe, Outlook 2003, as an extra precaution, places these attachments in a subdirectory under the your Temporary Internet Files directory. When Outlook 2003 first tries to use a temporary file, it examines the registry to determine if the following value exists:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

Value Name: OutlookSecureTempFolder
Data Type: REG_SZ

If the value exists, and it contains a valid path, Outlook 2003 uses that location for its temporary files. If the registry value does not exist, or it points to an invalid location, Outlook 2003 creates a new subdirectory under your Temporary Internet Files directory, and places the temporary file in the new subdirectory. The name of the new subdirectory is unknown, is randomly generated, and takes on the following form

C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLKxxx



where username is the user name that is used by the person currently logged on to the computer, and where xxx is a randomly generated sequence of letters and numbers.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbattachments kbemail kbprivacy kbnofix kbBug KB817878
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