SYMPTOMS
When you use Microsoft Outlook Web Access (OWA) to compose and to send a message to a recipient whose name contains one or more colon characters (:), and who does not have a Simple Mail Transfer Protocol (SMTP) e-mail address, you receive the following error message:
Ambiguous Recipients.
All addresses must be resolved before this item can be sent. The
addresses for the following recipient(s) could not be resolved. Please
choose an action for each recipient. If you choose to ignore a
recipient, that entry will remain unchanged.
FirstName\\:LastName has no matches.
As a result, you cannot send a message to the recipient by using OWA.
RESOLUTION
Hotfix Information
A supported
fix is now available from Microsoft, but it is only intended to correct the
problem that is described in this article. Apply it only to systems that are
experiencing this specific problem.
To resolve this problem, contact
Microsoft Product Support Services to obtain the fix. For a complete list of
Microsoft Product Support Services phone numbers and information about support
costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Prerequisites
This hotfix requires Exchange Server 5.5 Service Pack 4 (SP4).
Restart Requirement
You do not have to restart your computer after you
apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any
other hotfixes.
File Information
The English version of this
fix has the file attributes (or later) that are listed in the following table.
The dates and times for these files are listed in coordinated universal time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
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13-May-2003 22:26 1,772,136 Exchange5.5-kb817862-x86-enu.exe