Shared folder name does not appear on mapped network drive in Windows Explorer (817861)

SYMPTOMS

When you use your Microsoft Windows XP-based computer on a local area network (LAN), and you map a network drive to a shared network folder that is located on a Windows 2000 Server-based server, you may experience the following symptoms:

The name of the shared folder does not appear next to the icon of the newly mapped network drive in the Windows Explorer folder tree. If you click F5 to update the screen, or if you click Refresh on the View menu, it does not resolve this behavior.
The properties of the mapped drive indicate that the file system is Read Access Withdrawn (RAW).
If you try to copy a file that has a long file name, you receive a message that the file system on the server does not support long file names, contrary to expectation.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name    Platform
   -------------------------------------------------------------------
   06-Feb-2004  20:41  6.0.2800.1340  8,347,648  Shell32.dll  x86

WORKAROUND

To work around this behavior, click to clear the Launch folder windows in a separate process check box. To do this, follow these steps:

Right-click Start, and then click Explore.
In Windows Explorer, click Tools, and then click Folder Options.
In the Folder Options dialog box, click the View tab.
Under Advanced settings, click to clear the Launch folder windows in a separate process check box, and then click OK.