Hyperlinks for Published and for Checked-In (but Unpublished) Documents in the Document Library Point to the Shadow Folder (817842)

SYMPTOMS

When you view documents in the Document Library of the Microsoft SharePoint Portal Server 2001 dashboard site and you are assigned either the Author or Coordinator role to the workspace, you may find that hyperlinks to published documents and checked-in (but unpublished) documents point to the Shadow folder.

For example, if you check out a previously published document, check it in, and then publish it, the document's address is similar to the following address, where ServerName is the name of the server, WorkspaceName is the name of the workspace, DocumentName is the name of the document, and VersionNumber is the version number of the document:

http://ServerName/WorkspaceName/Shadow/Documents/Document Name(VersionNumber).txt

CAUSE

This problem may occur if both of the following conditions are true:

You are assigned either the Author or Coordinator role to the workspace.
You connect to the SharePoint Portal Server dashboard site by using a Web browser and either check out a published document and then check it in, or check out a published document, check it in, and then publish it.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SharePoint Portal Server 2001 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires SharePoint Portal Server 2001 Service Pack 2a (SP2a).

WORKAROUND

To work around this problem, do one of the following, as appropriate to your situation:

To retrieve the correct address for the document, right-click the Show Actions hyperlink for the document in the Document Library, and then click Properties.

The address of the document appears next to Address: (URL).
If the document belongs to one or more categories, click Categories to view the document by using the Categories Web part of the dashboard site. The address of the document appears when you point to the document.