Direct Mailer Service Does Not Recover If Job Delivery Is Interrupted (817817)


The information in this article applies to:

  • Microsoft Commerce Server 2002 SP1

SYMPTOMS

The Direct Mailer service may send large mail campaigns through Microsoft Exchange Server 2000. A campaign can be created to deliver 200,000 messages. However, it may only deliver about 50,000 messages, and then stop if the database server becomes unavailable. The following error message may be logged in the Event Viewer:
The job {01922D96-A86F-4A27-8D16-0F3CA14A4DB6} was aborted because the DirectMailer database has become unavailable. Job Name: Imb021126. Start Time: *. Finish Time: *. Recipient Count: 58853 of 234639. Error Count: 10.
Note When you use the Commerce Server Manager to view the job status, the job may continue to show a status of running (3) even after the database is back online. To restart the job, run "dmlrun.exe /run:{01922D96-A86F-4A27-8D16-0F3CA14A4DB6}" or stop and then restart the Direct Mailer service. The job then runs until it is finished.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   -------------------------------------------------------------
   01-Apr-2003  00:26  4.5.3049.0        344,899  Dmlservice.exe


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When a Direct Mailer job is not successful, it can be restarted. A failure may occur if the Microsoft SQL Server database server is not available. The job is restarted from the beginning. Duplicate messages are sent to everyone who received a message before the job failed. Preparation provides a job status code. However, while the job is being completed and the mailing list is being processed, this was not being used. As a result, job recovery was working correctly. This behavior has now been addressed, and the job recovery occurs. After it is restarted, the remainder of the job is completed, and the unprocessed messages are delivered.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbfix kbbug KB817817 kbAudDeveloper
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