SYMPTOMS
When you quit a program or close a service, you receive the following Stop error:
STOP: 0x0000001e (0xc0000005, 0xa012f5a3, 0x00000000, 0x00000014)
KMODE_EXCEPTION_NOT_HANDLED (0x1E)
PARAMETERS
1
- The exception code that was not handled
2 - The address that the
exception occurred at
3 - Parameter 0 of the exception
4 - Parameter
1 of the exception
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem that is
described in this article. Apply it only to computers that are experiencing
this specific problem. This fix may receive additional testing. Therefore, if
you are not severely affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains this hotfix.
To
resolve this problem immediately, contact Microsoft Product Support Services to
obtain the fix. For a complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the following Microsoft Web
site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
11-Jun-2003 19:27 5.0.2195.6738 42,256 Basesrv.dll
17-Jan-2003 16:06 5.0.2195.6656 236,304 Cmd.exe
11-Jun-2003 19:27 5.0.2195.6660 233,232 Gdi32.dll
11-Jun-2003 19:27 5.0.2195.6741 711,440 Kernel32.dll
11-Jun-2003 19:27 5.0.2195.6751 333,072 Msgina.dll
08-Apr-2003 05:54 5.0.2195.6701 90,232 Rdpwd.sys
11-Jun-2003 19:27 5.0.2195.6688 403,216 User32.dll
11-Jun-2003 19:27 5.0.2195.6745 385,808 Userenv.dll
02-Jun-2003 21:26 5.0.2195.6751 1,628,816 Win32k.sys
29-May-2003 23:25 5.0.2195.6750 181,520 Winlogon.exe
11-Jun-2003 19:27 5.0.2195.6752 243,984 Winsrv.dll
11-Jun-2003 19:27 5.0.2195.6741 711,440 Kernel32.dll
11-Jun-2003 19:27 5.0.2195.6751 1,628,816 Win32k.sys
11-Jun-2003 19:27 5.0.2195.6752 243,984 Winsrv.dll