OFFXP: Background Color Shows Through Fill on an Excel Chart You Paste as a Picture (817001)


The information in this article applies to:

  • Microsoft Excel 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002

SYMPTOMS

When you use the Paste command to put an Excel chart or other 3-D object into a PowerPoint slide or another Microsoft Office document as a Windows Metafile picture, the fill colors may shift to the left, and the background color may show through part of the object. This symptom occurs when the object uses a vertical gradient fill style.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: 
      Date         Time    Size        File name
   --------------------------------------------
   29-Mar-2003  02:41   3,943,992  Sharedop.msp
   29-Mar-2003  04:31  10,134,820  Sharedff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   28-Mar-2003  02:12  10.0.5125.0  9,939,528  Mso.dll
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install the fix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:

325671 OFFXP: Overview of the Office XP Service Pack 2

Additionally, you may have to install Windows Installer 2.0 to install this fix. For additional information about the Windows Installer requirement for post-Office XP SP-2 fixes, click the following article number to see the article in the Microsoft Knowledge Base:

330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about a similar problem when you paste an Excel Chart, click the following article number to view the article in the Microsoft Knowledge Base:

816142 XL2002: Fill Colors Bleed Outside Chart Objects If Fill Effects Are Added

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbenv kbprb kbbug kbfix kbofficexppresp3fix KB817001
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