Modem Does Not Dial the Connection When Multiple Modems Are Installed (816989)


The information in this article applies to:

  • Microsoft Windows 2000 Professional SP3
  • Microsoft Windows 2000 Server SP3
  • Microsoft Windows 2000 Advanced Server SP3

SYMPTOMS

When you try to use a dial-up connection to connect to the Internet, the modem does not dial the phone number or it misdials the phone number. Additionally, when you view the Connect using list on the General tab in the Connection_name properties, you may experience one or more of the following symptoms:
  • Duplicate modem entries appear.
  • The check box for the modem that is used for the connection is not selected.
  • Configuration options for the modem that is used for the connection are lost.

CAUSE

This problem occurs if multiple modem devices are installed in the computer and if one of the following conditions exist:
  • You disable and then reenable a modem.

    -or-
  • You remove a modem.

    -or-
  • One of the installed modems is not present in the current hardware profile.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Windows 2000 Service Pack 3 (SP3) is required to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date         Time   Version           Size   File name
---------------------------------------------------------
21-Apr-2003  18:19  5.0.2195.6738   417,552  Oakley.dll
11-Jun-2003  18:28  5.0.2195.6742   196,880  Rasapi32.dll
11-Jun-2003  18:28  5.0.2195.6742   531,216  Rasdlg.dll
11-Jun-2003  18:28  5.0.2195.6738   58,128   Rasman.dll
11-Jun-2003  18:28  5.0.2195.6738   153,360  Rasmans.dll
11-Jun-2003  18:28  5.0.2195.6738   54,032   Rastapi.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about a similar problem on computers that are running Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

332000 You Cannot Change the Dial-Up Connection Phone Number

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

Modification Type:MinorLast Reviewed:10/13/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWin2000preSP5fix KB816989 kbAudEndUser kbAudITPRO
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