Installation of KB 323255 Hotfix May Leave Temporary Folder (816981)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

After you install the hotfix that is documented in the following article in the Microsoft Knowledge Base article

323255 MS02-055: Unchecked Buffer in Windows Help Facility May Allow Attacker to Run Code

on a computer with a high-speed hyper-threaded processor or multiple high-speed processors, a temporary folder may remain in the root folder of one of the computer's hard disks.

CAUSE

This problem occurs because the Microsoft Windows Service Pack Setup installer (Update.exe) component that is included in the original installation package for the hotfix that is documented in Knowledge Base article

323255 MS02-055: Unchecked Buffer in Windows Help Facility May Allow Attacker to Run Code

may not delete the temporary folders that it creates on computers with high-speed hyper-threaded or multiple processors.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

817084 Hotfix Installation Leaves Temporary Folder on Hyper-Threading or Multiprocessor Computer

The fix that is documented in this article repackages the hotfix with updated installer component files.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.


The repackaged hotfix that corrects the problem that is documented in Knowledge Base article

817084 Installation of Hotfix Leaves Temporary Folder on Hyper-Threaded or Multiprocessor Computer

contains the updated components that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version   Size     File name
-------------------------------------------------
15-Feb-2003  01:20  5.3.16.3  411,136  Update.exe

The Global version of this fix has the file attributes (or later) that are listed in the following table.
Windows XP Home Edition and Professional

   Date         Time   Version            Size    File name
   ----------------------------------------------------------------------------
   18-Dec-2002  01:43  5.2.3644.0         10,752  %WINDIR%\Hh.exe           
   20-Dec-2002  23:38  5.2.3735.0        516,192  %WINDIR%\System32\Hhctrl.ocx
   20-Mar-2003  23:57  5.2.3644.0         37,888  %WINDIR%\System32\Hhsetup.dll      
   20-Mar-2003  23:57  5.2.3644.0        143,872  %WINDIR%\System32\Itircl.dll       
   20-Mar-2003  23:57  5.2.3644.0        122,368  %WINDIR%\System32\Itss.dll  


Windows XP 64-Bit Edition

   Date         Time   Version            Size    Path and File name
   ----------------------------------------------------------------------------
   26-Nov-2002  23:34  5.2.3644.0         13,824  %WINDIR%\Hh.exe           
   20-Dec-2002  23:38  5.2.3735.0      1,524,320  %WINDIR%\System32\Hhctrl.ocx
   20-Mar-2003  23:57  5.2.3644.0        100,864  %WINDIR%\System32\Hhsetup.dll      
   20-Mar-2003  23:57  5.2.3644.0        613,888  %WINDIR%\System32\Itircl.dll       
   20-Mar-2003  23:57  5.2.3644.0        356,864  %WINDIR%\System32\Itss.dll         
   18-Dec-2002  01:43  5.2.3644.0         10,752  %WINDIR%\SysWOW64\Hh.exe          
   20-Dec-2002  23:38  5.2.3735.0        516,192  %WINDIR%\SysWOW64\Hhctrl.ocx
   18-Dec-2002  01:43  5.2.3644.0         37,888  %WINDIR%\SysWOW64\Hhsetup.dll     
   18-Dec-2002  01:43  5.2.3644.0        143,872  %WINDIR%\SysWOW64\Itircl.dll      
   18-Dec-2002  01:43  5.2.3644.0        122,368  %WINDIR%\SysWOW64\Itss.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

REFERENCES

For additional information about the unchecked buffer in the Windows Help facility, click the following article number to view the article in the Microsoft Knowledge Base:

323255 MS02-055: Unchecked Buffer in Windows Help Facility May Allow Attacker to Run Code

Modification Type:MinorLast Reviewed:10/10/2005
Keywords:kbHotfixServer kbQFE kbtshoot kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB816981
©2004 Microsoft Corporation. All rights reserved.