"A General Network Error Occurred" Error Message When You Send a Message to a Remote Access Client (816904)


The information in this article applies to:

  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition

SYMPTOMS

When you try to send a message to a remote access client, you receive the following error message:
The following error occurred during message transfer to the client at computer computername :

A general network error occurred.

CAUSE

This issue occurs if both of the following conditions are true:
  • You send the message from a remote access server by using the Send Message option in the Routing and Remote Access Management utility (Rrasmgmt.msc).

    -and-
  • The remote access client is connected to the remote access server through a virtual private network (VPN) connection.

WORKAROUND

To work around this issue, ignore the error message, and then resend the message to the remote access client. The error does not recur.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:3/1/2004
Keywords:kberrmsg kbpending kbbug KB816904
©2004 Microsoft Corporation. All rights reserved.