Cys.exe May Not Work with the Routing and Remote Access Role Installation (816899)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition

SYMPTOMS

When you use the Configure Your Server tool (Cys.exe), both installation and removal may fail with the Routing and Remote Access Server role. The Configure Your Server Wizard may not work, and you may receive an error message that is similar to the following:
The Configure Your Server Wizard cannot finish setting up this server as a remote access/VPN server. A problem occurred during the completion of the Routing and Remote Access Server Setup Wizard. To correct this problem, open the Routing and Remote Access console.

CAUSE

If the server node for Routing and Remote Access Server has been removed by deletion from the Routing and Remote Access Management Console (Rrasmgmt.msc), later attempts to use the Configure Your Server Wizard to enable or disable Routing and Remote Access Server will result in similar error messages.

WORKAROUND

To work around this problem, use the Routing and Remote Access console to add or remove Routing and Remote Access:
  1. In the right pane, locate the local server.
  2. Right-click the local server, and then click Configure and Enable Routing and Remote Access. Note that you can instead choose to disable it.
  3. Follow the instructions in the Routing and Remote Access Server Setup Wizard to enable the Routing and Remote Access Server.
To add a node you previously removed:
  1. Click Start, and then click Run.
  2. In the Open box, type rrasmgmt.msc.
  3. Click OK.
  4. To add a server, click Server Status, and then click Add Server.
  5. Click Add This Computer.
  6. Click OK.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:12/18/2003
Keywords:kberrmsg kbprb kbbug KB816899
©2003 Microsoft Corporation. All rights reserved.