XCON: Outlook and Outlook Express Cause a Time-Out Error and Cannot Retrieve POP3 Mail Messages (816833)
The information in this article applies to:
- Microsoft Exchange 2000 Server
- Microsoft Exchange 2000 Enterprise Server
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry SYMPTOMSWhen you try to use Microsoft Outlook or Microsoft Outlook
Express to retrieve POP3 mail, you may receive a time-out error, and nothing
can be retrieved from the Exchange server. WORKAROUNDWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
To work around this problem, you must add a DWORD
value to the registry on the Exchange server:
- Click Start, click Run,
type regedt32, and then click
OK.
- Click the following key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\POP3SVC\Parameters - On the Edit menu, click Add
Value.
- In the Value Name box, type
CheckPop3Tail.
- In the Data Type box, click
REG_DWORD, and then click
OK.
- In the Data box, type
1, and then click OK.
- Quit Registry Editor.
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are
listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 6/13/2003 |
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| Keywords: | kbBug kbprb KB816833 |
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