RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP or Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
Files for Windows XP
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------
21-Mar-2003 12:22 5.1.2600.1189 528,896 User32.dll
Files for Windows 2000
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------
19-Jun-2003 20:51 5.0.2195.6738 42,256 Basesrv.dll
17-Jan-2003 13:06 5.0.2195.6656 236,304 Cmd.exe
19-Jun-2003 20:51 5.0.2195.6758 222,992 Gdi32.dll
19-Jun-2003 20:51 5.0.2195.6741 711,440 Kernel32.dll
19-Jun-2003 20:51 5.0.2195.6751 333,072 Msgina.dll
08-Apr-2003 02:54 5.0.2195.6701 90,232 Rdpwd.sys
17-Jun-2003 14:54 5.0.2195.6756 4,576,768 Sp3res.dll
19-Jun-2003 20:51 5.0.2195.6759 380,176 User32.dll
19-Jun-2003 20:51 5.0.2195.6745 385,808 Userenv.dll
19-Jun-2003 19:08 5.0.2195.6759 1,628,784 Win32k.sys
29-May-2003 20:25 5.0.2195.6750 181,520 Winlogon.exe
19-Jun-2003 20:51 5.0.2195.6758 243,984 Winsrv.dll
19-Jun-2003 20:51 5.0.2195.6741 711,440 Kernel32.dll
19-Jun-2003 20:51 5.0.2195.6759 1,628,784 Win32k.sys
19-Jun-2003 20:51 5.0.2195.6758 243,984 Winsrv.dll