Analysis Results Are Not Displayed and the Progress Bar Remains at 0 Percent When You Use Diskeeper Server (816722)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition

SYMPTOMS

When you run the Diskeeper Server defragmenter program from Executive Software, you may you experience one or more of the following symptoms:
  • When you select the volume that you want to analyze and then click Analyze, the graphic display of the analysis results does not appear under Analysis display.
  • When you select the volume that you want to defragment and then click Defragment Now, the defragmentation operation starts. However, you may find that the progress bar does not move but instead remains at 0 percent. Additionally, the Pause and the Stop buttons are unavailable (appear dimmed), and you cannot stop or pause the defragmentation operation.
  • An event with a description that is similar to the following is logged in the application event log: DCOM error. The Diskeeper Module Mmc.exe has reported the error "Server execution failed"(0x80080005) while calling CoCreateInstanceEx on clsid {CLSID} DCOM error. The Diskeeper Module DKService.exe has reported the error ""(0xc0000005) while calling SetData on clsid {CLSID} The server {GUID} did not register with DCOM within the required timeout.

CAUSE

This issue may occur if you are running a version of Diskeeper Server that is earlier than version 7.419.

RESOLUTION

To resolve this issue, update your version of Diskeeper 7.0 Server to version 7.419 or later. For more information about how to do so, visit the following Executive Software Web site:

http://www.executivesoftware.com/tech-support/tech-support.asp

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/5/2004
Keywords:kbnofix kbbug KB816722 kbAudITPRO
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