You receive "The ZoomText display driver for Windows NT has not been installed on your system" error message in Windows Server 2003 (816688)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition

SYMPTOMS

When you try to start ZoomText Extra 7.0, you receive the following error message:
The ZoomText display driver for Windows NT has not been installed on your system. Please run the ZoomText Setup program.
If you rut the Setup program again, the problem is not resolved.

CAUSE

This issue occurs because ZoomText Extra 7.0 requires video hardware acceleration. The default video hardware acceleration setting in Windows Server 2003 is "Minimal".

RESOLUTION

To resolve this issue, change the video hardware acceleration to a setting higher than the lowest setting. To change the video hardware acceleration setting, follow these steps:
  1. Click Start, click Control Panel, and then double-click Display.
  2. Click the Settings tab, click Advanced, and then click the Troubleshoot tab.
  3. Move the Hardware acceleration slider to a higher setting.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/12/2004
Keywords:kbprb KB816688
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