Animations do not work in Access 2002 Help running on Windows Server 2003 (816677)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Internet Explorer 6 for Windows
  • Microsoft Access 2002
  • Microsoft Office XP Professional
  • Microsoft Office XP Professional with FrontPage
  • Microsoft Windows Small Business Server 2003, Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition

SYMPTOMS

When you try to view an animation that describes new features in Microsoft Access, you experience the following symptoms in the Microsoft Access Help dialog box:
  • You receive the following message:Your current security settings prohibit running ActiveX controls on this page. As a result, the page may not display correctly.
  • The media button to play the animation does not work.
You cannot play the animated help.

CAUSE

This issue occurs because the animation in Access 2002 Help requires that you first install Macromedia Flash Player. However, you are not prompted to automatically install the Flash Player because of the increased security that is introduced in Microsoft Windows Server 2003.

RESOLUTION

To resolve this issue, add the following Web site to the list of trusted sites in Internet Explorer:

http://www.macromedia.com/downloads/

To do so, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Click the Security tab, click Trusted sites, and then click Sites.
  4. In the Add this Web site to the zone box, type http://www.macromedia.com/downloads/, and then click Add.
  5. Click Close, and then click OK.
  6. Quit Internet Explorer, and then start Access 2002.
  7. On the Help menu, click Microsoft Access Help.
  8. In the Help Assistant, type features, and then click Search.
  9. Click What's new in Microsoft Access.
  10. When you are prompted to install the Flash Player, click Yes.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbprivacy kbtshoot kbprb KB816677
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