You Cannot Open SAS System Help (816613)

The information in this article applies to:

Microsoft Windows Server 2003, Enterprise Edition
Microsoft Windows Server 2003, Standard Edition
Microsoft Windows Server 2003, Web Edition
Microsoft Windows XP Home Edition SP1
Microsoft Windows XP Professional SP1
Microsoft Windows 2000 Advanced Server SP3
Microsoft Windows 2000 Professional SP3
Microsoft Windows 2000 Server SP3
Microsoft Internet Explorer 6.0 SP1
Microsoft Windows Small Business Server 2003, Standard Edition
Microsoft Windows Small Business Server 2003, Premium Edition

SYMPTOMS

When you try to open SAS System Help, your browser starts, but you may receive one of the following error messages:

The page cannot be found

-or-

The SAS Web Server has encountered an error

-or-

HTTP/1.1 404 Not found

CAUSE

This issue occurs because Hhctrl.ocx has been updated to version 5.2. Hhctrl.ocx 5.2 is not supported by SAS System Help. Hhctrl.ocx may have been updated to version 5.2 when you installed any of the following products:

Windows XP Service Pack 1
Windows 2000 Service Pack 3
Internet Explorer 6 Service Pack 1
Windows Server 2003
Windows Security Update Q323255

RESOLUTION

To resolve this issue, obtain and install the SAS 8.2 (TS2M0) BASE SAS Hot Fix Bundle Download for Windows. To obtain this hotfix, visit the following SAS Web site:

http://ftp.sas.com/techsup/download/hotfix/82_win_sbcs.html#007766>

If you are using SAS with Asian Language Support (Double Byte Character Set [DBCS]), visit the following SAS Web site to obtain the hotfix:

http://ftp.sas.com/techsup/download/hotfix/82_win_dbcs.html#007766

For more information about updates to SAS, visit the following SAS Web site:

http://ftp.sas.com/techsup/download/hotfix/82_SBCS_whats_new.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact SAS, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	3/1/2004
Keywords:	kbprb KB816613 kbAudEndUser