How to Review or Update Microsoft Billing Account Information (816561)

MORE INFORMATION

To review your Microsoft Billing Account information, visit the following Microsoft Web site: https://billing.microsoft.com. Sign in using the .NET Passport e-mail address and password for your account. Instructions for updating your personal and credit card information and for reviewing your monthly statement are included in this article.

Note It may take up to 24 hours for changes to appear.

Billing Account Information

To review your personal information, click View and Update Billing Account on the My Accounts page. This page includes the following information:

Description of billing account: This is the name (the "friendly" name) that you assign to an account. If you have multiple accounts, you can name them to easily distinguish one from another. For example, if you have one account for your daughter at college and another account for your personal use, you might name them "Daughter's Account" and "My Account."
First Name: Account holder's first name.
Last Name: Account holder's last name.
Company Name: This is optional.
Email: E-mail address that is used for billing. All notifications that are sent by e-mail will be sent to this address.
Address: Street address or post office address that is used for billing.
City: City name.
State/Province: Street address state or province.
Postal Code: ZIP Code/Postal Code.
Phone Area Code: First three digits of your full phone number.
Phone Number: Remaining seven digits of your phone number.
Phone Extension: Numeric code at the end of your phone number. This is optional.

Note You cannot update Country/Region information because the availability of services depends on where you live. If you move from one country to another, contact MSN in your new location for a listing of available services.

To update your personal information:

1. Go to https://billing.microsoft.com.
2. Sign in to the account that you want to update.
3. On the My Accounts page, click View and Update Billing Account Information.
   
   Your current personal information, address information, and the payment method for the account appear.
4. Under Address Information, click Update this Information, and then update your information.
5. After you make your changes, click Save Changes.
6. After you review or update your personal information, click Sign Out.

Payment Method Information

To update your credit card information:

1. Go to https://billing.microsoft.com.
2. Sign in to the account that you want to update.
3. On the My Accounts page, click View and Update Billing Account Information.
   
   Your current personal information, address information, and the payment method for the account appear.
4. Under Payment Method(s) for this Account, click View and Update Information.
5. Under Payment Method Information, click Change this Information.
6. Enter your changes by doing the following:
   • To change the credit card expiration date, select the month and year on the drop-down menus.
   • To update your address or other information, type the changes in the appropriate text boxes.
7. After you make your changes, click Save Changes.
8. After you update your credit card information, click Sign Out.

To transfer your subscription to a different credit card:

1. Go to https://billing.microsoft.com.
2. Sign in to the account that you want to transfer.
3. On the My Accounts page, click View and Update Billing Account Information.
   
   Your current personal information, address information, and the payment method for the account appear.
4. Under Payment Method(s) for this Account, click Transfer to a new Payment Method.
5. Read the Legal Alert section, and then click Next.
6. In the appropriate text boxes, type the new credit card information, including the billing address.
7. Click Save and Transfer.
8. After you review or update your account information, click Sign Out.

Note Make sure that you type the billing information exactly the way it appears on your monthly statement from your credit card company. If the billing information for the credit card (full name and address) does not match information that the credit card company has on file, the charges may be declined.

Monthly Billing Statement

To review your online billing statement:

1. Go to https://billing.microsoft.com.
2. Sign in to the account that you want to review, and then do the following:
   • Click View Billing Statement to view your current statement.
   • Select an ending date on the Show statement for the period ending on drop-down menu to view previous statements.
   • Click the View Charges link to view charges by line item. When you click View Charges, the following information appears:
     • All transactions (previous balance, payments, refunds, adjustments, and current charges) for the selected billing statement period.
     • Details about current charges and payments for the selected billing statement period.
3. After you review your monthly statement, click Sign Out.