XADM: Exchange 2000 Server Stops Responding with Access Denied Errors (816421)


The information in this article applies to:

  • Microsoft Exchange 2000 Enterprise Server
  • Microsoft Exchange 2000 Server

SYMPTOMS

You may experience one or more of the following symptoms on your Microsoft Exchange 2000 server:
  • Exchange 2000 Server unexpectedly stops responding (crashes) and the following event appears in the Application log of the Event Viewer: 

    Date:     <date>        Source:   ESE
Time:     <time>        Category: General
Type:     Error         Event ID: 485
User      N/A
Computer: <computername>

Description:
Information Store (2036) An attempt to delete the file "D:\MDBDATA\E00tmp.log" failed
with system error 5 (0x00000005): "Access is denied. ". The delete file operation 
will fail with error -1032 (0xfffffbf8).

  • Exchange 2000 Server stops responding (hangs) and the following event appears in the Application log of the Event Viewer: 

    Date:     <date>        Source:   MSExchangeIS
Time:     <time>        Category: General
Type:     Error         Event ID: 9518
User      N/A
Computer: <computername>

Description:
Error 0xfffffc01 starting Storage Group /DC=COM/DC=EXAMPLE/CN=CONFIGURATION/
CN=SERVICES/CN=MICROSOFT EXCHANGE/CN=Organization/CN=ADMINISTRATIVE GROUPS/
CN=AdministrativeGroupName/CN=SERVERS/CN=Computername/CN=INFORMATIONSTORE/CN=FIRST STORAGE GROUP 
on the Microsoft Exchange Information Store. 
Storage Group - Initialization of Jet failed.

  • When you try to restart the Microsoft Exchange Information Store service, you are unsuccessful and the following event appears in the Application log of the Event Viewer: 

    Date:     <date>        Source:   ESE
Time:     <time>        Category: General
Type:     Error         Event ID: 490
User      N/A
Computer: <computername>

Description:
Information Store (2148) An attempt to open the file "D:\MDBDATA\E00.chk" for read / write access
failed with system error 5 (0x00000005): "Access is denied. ".  
The open file operation will fail with error -1032 (0xfffffbf8).

  • When you log on to the computer locally, and you try to perform a write operation to the hard disk, you receive an error message that is similar to the following:
    Access denied.
These behaviors occur even though you have confirmed that sufficient permissions exist for all write operations to the hard disk(s).

CAUSE

This issue may occur if you have the Trend Micro ServerProtect version 5.3 antivirus program installed on the Exchange server.

If the Trend Micro antivirus program is enabled, you may not be able to write to the hard disk even though you have sufficient permissions to do so.

RESOLUTION

To resolve this issue, contact Trend Micro to obtain a possible update for the antivirus program.

For information about how to contact Trend Micro, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this issue, turn off the Trend Micro antivirus program.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

328841 XADM: Exchange and Antivirus Software

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:6/13/2003
Keywords:kbprb KB816421
©2002 Microsoft Corporation. All rights reserved.