RESOLUTION
To resolve this problem, configure Windows to use smaller ICMP ping packets for fast-link detection. The hotfix described here enables configuring a custom ICMP ping packet size.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Windows XP
Service pack information
To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.Restart requirementYou must restart your computer after you install this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
|
Windowsxp-kb816045-v3-x86-symbols-enu.exe | 3.0.0.0 | 660,208 | 05-Jul-2005 | 08:25 | x86 | None | Not Applicable |
Userenv.dll | 5.1.2600.1714 | 683,520 | 05-Jul-2005 | 08:06 | x86 | SP1 | SP1QFE |
Userenv.dll | 5.1.2600.2713 | 723,968 | 05-Jul-2005 | 07:58 | x86 | SP2 | SP2QFE |
Windows 2000
Service pack information
To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
|
Basesrv.dll | 5.0.2195.6688 | 42,256 | 08-Apr-2003 | 16:22 | x86 | Not Applicable |
Cmd.exe | 5.0.2195.6656 | 236,304 | 17-Jan-2003 | 16:06 | x86 | Not Applicable |
Gdi32.dll | 5.0.2195.6660 | 233,232 | 08-Apr-2003 | 16:22 | x86 | Not Applicable |
Kernel32.dll | 5.0.2195.6688 | 710,928 | 08-Apr-2003 | 16:22 | x86 | Not Applicable |
Msgina.dll | 5.0.2195.6669 | 333,584 | 08-Apr-2003 | 16:22 | x86 | Not Applicable |
Rdpwd.sys | 5.0.2195.6701 | 90,232 | 08-Apr-2003 | 05:54 | x86 | Not Applicable |
User32.dll | 5.0.2195.6688 | 403,216 | 08-Apr-2003 | 16:22 | x86 | Not Applicable |
Userenv.dll | 5.0.2195.6701 | 386,320 | 08-Apr-2003 | 16:22 | x86 | Not Applicable |
Win32k.sys | 5.0.2195.6697 | 1,717,808 | 05-Apr-2003 | 00:16 | x86 | Not Applicable |
Winlogon.exe | 5.0.2195.6701 | 181,008 | 08-Apr-2003 | 05:48 | x86 | Not Applicable |
Winsrv.dll | 5.0.2195.6699 | 252,176 | 08-Apr-2003 | 16:22 | x86 | Not Applicable |
Rdpwd.sys | 5.0.2195.6701 | 90,200 | 08-Apr-2003 | 05:54 | x86 | Not Applicable |
Kernel32.dll | 5.0.2195.6688 | 710,928 | 08-Apr-2003 | 16:22 | x86 | UNIPROC |
Win32k.sys | 5.0.2195.6697 | 1,717,808 | 08-Apr-2003 | 16:22 | x86 | UNIPROC |
Winsrv.dll | 5.0.2195.6699 | 252,176 | 08-Apr-2003 | 16:22 | x86 | UNIPROC |
Installation notes
After you install this hotfix, you can resolve the symptom that is described in this article by configuring Windows to use a smaller ICMP ping packet size. To manually change the ICMP ping packet size, create the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Value name: PingBufferSize
Value type: DWORD (decimal)
Value range: 500 - 2048
Default Value: 2048
Note If you do not set this registry subkey or if you set the value out of range, the default ICMP ping packet size of 2048 is used. You can view the packet size in the Userenv.log
file. If your network routers are configured to ignore large ICMP packets, be sure to reduce the PingBufferSize to a smaller value.