OL2000: Error Messages in Outlook with the Grisoft AVG Antivirus 6.0 Program (814437)

The information in this article applies to:

Microsoft Outlook 2000

SYMPTOMS

When you start Outlook 2000, you may receive one the following error messages:

Driver (core) not found winerr=2

Driver (core) not found winerr=3

You then receive the following error message:

AVG Kernel Error

CAUSE

This issue may occur if you are running the Grisoft "AVG Antivirus" version 6.0 program. Microsoft Office 2000 and Outlook 2000 install updated system files that are not compatible with the AVG Antivirus 6.0 program.

RESOLUTION

To resolve this issue, obtain and install the most current version of the Grisoft "AVG Antivirus" program. For information about how to do so, visit the following Grisoft Web site:

http://www.grisoft.com/html/us_techn.htm

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	1/7/2006
Keywords:	kb3rdparty kberrmsg kbprb KB814437