FIX: Blank Error Dialog Box When You Load Document Tracking Interface (814243)


The information in this article applies to:

  • Microsoft BizTalk Server 2002

SYMPTOMS

When you start the BizTalk Document Tracking interface, you may receive a blank error dialog box with only the title "VBScript: BizTalk Document Tracking Error".

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft BizTalk Server 2002. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

815781 How to Obtain the Latest BizTalk Server 2002 Service Pack

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size   File name
   -------------------------------------
   06-Feb-2003  23:31  2,100  814243.sql
Note Because of file dependencies, the most recent hotfix or feature that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft BizTalk Server 2002 Service Pack 1.

MORE INFORMATION

This is a change to the stored procedures that BizTalk Document Tracking uses to populate the controls in the tracking interface. These stored procedures return results from the Document Tracking database that contain information about your organizations and applications. Microsoft SQL Server does not guarantee the order of results a query returns unless you specify an ORDER BY clause on the query. If the results returned from SQL Server are unsorted, the document tracking interface may not be able to add a duplicate item to the Web controls. This change adds the ORDER BY clause to each of the stored procedures.
Modification Type:MinorLast Reviewed:10/11/2005
Keywords:kbHotfixServer kbQFE kbBizTalk2002SP1fix kbfix kbbug KB814243 kbAudDeveloper
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