PRB: "2711.ACLogChild" Error Message When You Install Application Center 2000 Hotfix 813058 (813879)

SYMPTOMS

When you install the Application Center 2000 hotfix 813058, you may receive an error message similar to the following:

2711.ACLogChild

The application event log may also contain an error message similar to the following:
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date:
Time:
User: N/A
Computer: Server Name
Description:
Product: Microsoft Application Center 2000 -- Internal Error 2711.ACLOGChild. The program experienced an internal error. If this condition persists, restart the application or contact your support personnel.

CAUSE

The Microsoft SQL Server Desktop Engine (also known as MSDE 2000) Service Pack 1 is not installed correctly for the MSDE 2000 instance that Application Center 2000 is using. This MSDE update was included in the Application Center 2000 Service Pack 1.

Note Application Center Server 2000 uses a specialized version of MSDE 2000.

RESOLUTION

To resolve this problem, reinstall the Application Center 2000 Service Pack 1.

For additional information about how to obtain Application Center SP1, click the following article number to view the article in the Microsoft Knowledge Base:

309384 INFO: How to Obtain the Latest Application Center 2000 Service Pack

MORE INFORMATION

A Microsoft Windows Installer log from the hotfix 813058 installation will contain the following Information:

 Action start 17:05:02: CostFinalize.
 DEBUG: Error 2711:  The specified Feature name ('ACLOGChild') not found in Feature Table.
 Internal Error 2711. ACLOGChild The program experienced an internal error. If this condition persists, restart the application or contact your support personnel.
 Action ended 17:05:04: CostFinalize. Return value 3.

REFERENCES

For additional information about how to obtain hotfix 813058, click the following article number to view the article in the Microsoft Knowledge Base:

813115 FIX: W32.Slammer Worm Exploits MSDE 2000 Vulnerability in Application Center 2000